Greater Texas Credit Union - Austin, Texas

Virginia H.

Greater Texas Federal Credit Union is awesome. I came in today to get help with my mobile app. While here, I spoke with the branch manager, Steven R., who helped me look at ways to save money. He's helping me transfer a loan to have a much better interest rate. He introduced me to Daniel B who is going to look at my account with another financial company to see if I am getting the best money for my financial account. Steven also helped me with getting my mobile issues resolved. I am grateful that I came in today. I encourage others to find out what all Greater Texas Federal Credit Union offers. They are totally amazing. I have used this financial institution since about 1985. I'm very happy to find ways to have my money work for me

Veronica C.

I have banked at GTFCU for 30 years and I have always been pleased with the services they provided. I really like the people that work there. They all have a nice balance between being personable and professional. Recently Steven Rodriguez & Rosie personally assisted me with some challenges I was having. I really appreciated the know how, the focus on solutions and prompt action they brought to the situation to bring things to a positive solution for me.

Shane S.

I have used the bank… yes, bank, because they don’t value member relationships like most credit unions… for more than a year. I obtained a credit card with a $2000 credit line after initially providing verification that I was a victim of fraud to the degree that I received a second social security number. The card is used for my work related travel, and, for more than a year, I have made payments early and for amounts between $100-$2000 (usually no less than $500-$600). These are well in excess of the required minimum payment. I have requested credit line increases to ease my travel needs, and I have consistently been told: 1. I am no better than my still fraud ridden credit score (getting fraud removed and getting credit bureaus to reflect accurate information is a whole other story), and 2. that if I apply again, I will be subject to a processing fee. This card has been maxed and paid in full several times, yet, despite my efforts to establish a positive relationship - how credit unions used to operate, I am reminded that I am “just a number.” It’s bad enough that they take 3-4 days to respond to messages; it’s next level to realize that I am no better than a number. How rude is it to basically say “If you bother us again, we will charge you for our time.” I’d recommend finding a credit union that values you and your business because that is NOT this place.

Nobody N.

Worse bank ever. Have had savings account over twenty years here but can't be verified to get checking account? What? Asks 1000 questions to verify you every time you call. Literally 10 mins worth of questions. Have to fill out multiple forms every month now for a transfer I've done for more than 20 years. And every month there is a new hoop added to jump through in order to get to YOUR OWN MONEY! Save yourself a headache. Even cash app better than this. And don't even think about talking to a Manager or anything like that. The employees literally ignore your request Everytime. Someone here need to be fired.

Lynn

The "Manager" at this location is impatient and incompetent. I wanted to open an unincorporated non-profit association, and because he wasn't educated on how to open one, he said they couldn't do it. He rushed out of the room and was unavailable to answer my questions....since he didn't know how to help me. Bottom line, I closed my biz checking account and will take my biz to a real bank.....that knows how to open a basic unincorporated nonprofit assoc.

Daniel L.

Made the most unfortunate decision to finance my car with them. The car is becoming a lemon and I needed some formal documents. first 3 times all different persons told me they will send it. Never received. fourth one told me I have to pay per hour to investigate. I can look at how much i paid each month in minutes. But I wanted nothing to do with them so i said sure. Nothing. I hate this bank. I can tell they barely function. I can tell they have no idea what they doing. I can tell they are outdated. I can tell they probably prey on the clueless. I was clueless. Never again.

Please stay away from this bank. This bank is incompetence in physical company form.

Joshua C.

Received an Autoloan with them through a dealership. Called earlier today and the call was dropped. The lady promptly called back and left a message. When I got service again, I followed the telephone prompts back to where I was… afterwards it say it’s gonna refer me to a “customer service representative” but only to ring for a second and brings me back to the home menu for phone prompts making it an never ending circle of filling out member information, referring me to a rep, and back to square 1.

Edelina S.

My visit to greater Texas credit union was very pleasant. I felt like I could not ask for better assistance. Steve and Ashley helped me to close my husbands account. This was not the best of times for me because it was because of just death that I had to close his account. I was grateful for the courtesy and restpect. I was very pleased