Jefferson County Human Services - Golden, Colorado

Katie Poveda

The customer service is terrible at this office for several reasons. Additionally it is very dirty. When you go up to the desk with the partition glass to the ladies sitting behind them, the glass is so disgusting you can see the spit on them from previous customers. You would think that they would at least wipe them down every few hours or so to avoid several illnesses spreading to them as well as customers. They say they are so behind on cases, however I saw several of them sitting around on their phones at their desks doing nothing. The inefficiency at this office is astounding. When you arrive, there is a kiosk that you have to “Check - in” at. Once checked in it tells you to wait for you to be called on the monitors. The monitors were all down other than the monitors offering links on how to apply for services. I then went up to a desk and they said that in addition to the kiosk, you have to check in at the welcome desk with the glass partitions next to the pillar. They then asked me to hand write my social security number out on a paper(Huge Data Risk Exposure) so that they can find my case, with no reassurance that paper will be shredded. Next they finally check me in a second time and ask me to sit down. There is no specific waiting area, no signage for people just dropping off documents, the line is so messed up with people not knowing what to do or where to go. After the lady checked me in, she was on her phone for at least 15 min. At a Human Services office there is always something to do, use your phone on your break. I was finally called back and as they started reviewing my case, the girl behind the desk starts screaming and stands on her chair because there was a spider behind her. So incredibly unprofessional. After she looks at my case she advises me that only a supervisor can review my account. This was the entire purpose of me coming all the way into the office which they were unaware of but they scheduled the meeting. Next, I get in front of a supervisor who can’t look at my file because someone is in it. I was advised I would receive a call the next day, they scheduled me for an allotted time. I waited for the call that never came in. Called back and was advised someone would call for resolution. To this day, no one has called. Again, the most inefficient office with staff in desperate need of training. No one was rude by any means, just very aloof without any consideration for people’s time. Many of these people are low income requiring public transportation to get to their facilities, all to be turned away due to lack of knowledge or options. What are our tax dollars paying for?

Brenden Blanding

So to give you a brief background, I moved to CO roughly a year ago (originally from Long Island, NY, and also lived in SC and GA for a while). I mention that to say this: The human services are some of the worst I've ever seen (and as I previously mentioned, I lived in SC for a while which is saying something). Unfortunately, I had to utilize both unemployment and SNAP here, and each were a miserable experience where I had to wait months while being jerked around in their antiquated system. I attempted to recertify for SNAP nearly two months ago, and they haven't even so much as reviewed it yet. The MyCOBenefits app (whenever it actually works), tells me that it's been discontinued, so I went down to the Jeffco office since you can never get any callbacks (I've left several messages and not one returned call), and the lady at the front desk (the one with the tattoos) was extremely rude, callous, unhelpful, and dismissive. When I asked about what will happen with my benefits she flatly replied "Well looks like you won't be getting them. They haven't reviewed the case yet". She has zero social skills and shouldn't be around people. I love Colorado otherwise, but on this end they need to do better.

Cece Mcgrier

ZERO STARS!! Today I called Jefferson County to check on my SNAP benefits for my 2 year old and I. But when I called the interaction I had with the worker was literally something out of a nightmare. I’m an in home nurse and I work 7 days a week trying to scrape by and I’m sure there are plenty of people who can relate, everyone is struggling so bad right now. The woman I spoke to was so callus and rude to me when I started to explain that I’ve been waiting 2 MONTHS for my benefits and we are starving. Upon asking for more help/resources she hung up on me after I waited 45 minutes on hold. Absolutely devastating. I called back and waited an hour to finally speak to a decent human being and get some resources. I just moved so I wasn’t aware that JeffCo would be so careless and I’m so shocked this is even allowed to happen. How did they get so backlogged and why isn’t this being taken care of? All we can do is “file a complaint with the state” but this just doesn’t seem right.

Jordan Daniels

Jefferson county is unreachable. My grandpa has dementia and it’s been like pulling teeth trying to find out if he is approved for Medicaid. He needs 24-7 care and has been paying out of pocket for his stay at the current nursing facility. It’s been months of struggling to find out what we need to turn in. It doesn’t help that the business and admissions staff have no idea what they are doing at Harmony Pointe Nursing Center in Lakewood. As he is a resident there it is their responsibility to assist in securing Medicaid. I’m checking on the back end it says he’s approved yet they are saying he’s not. We have not made any progress towards getting him approved and barely have any correspondence and it’s been months of being in the same position. I will be submitting a complaint to HCPF about Jefferson County and Harmony Point.

Alex A.

Brand new updated review. This place is trash and no one here cares if you live or die. They will lie to your face and do it with a smile. There are only so many times one can be told that everything will be fixed in "the next day or two" before outside assistance will be needed. They'll then lie to whoever you've gotten to help (I've used both my lawyer and JCMH navigation) and say nope, too bad so sad, we didn't receive anything (meanwhile I have the physical receipts with their stamp on them). Not one person here deserves a paycheck and I hope all them end up needing assistance in the future... and get treated exactly the way they treat everyone else.

J Lopez-Showalter

Had an appointment at 11:00 this morning. I get an alert that I have a vm and sure enough it is Jeffco Snap. Of course I try calling back however, the office is closed on Friday (today is Friday 11:31A). I have spent the past 21 minutes trying to find a way to get back in touch. The caller left no name. The chat option on the website is not functional on Friday. You are not given the opportunity to leave a voice mail, in the meantime I recceive another VM telling me I've missed appt and have to reschedue.
It has been 3-4 weeks already. I am out of work for the past month, my unemployment is also stalled
I must say this is the most frustrating inefficient system of operating that I have ever encountered.

Rae Chaffee

Surprisingly friendly helpful people! Fast in and out, with water and snacks available. We expected a long horrible experience with a cold and uncaring staff: it was exactly the opposite, and we were delighted!

Went back again today (October 1, 2024) and they were just as nice and helpful!

Rebecca Davila

They are not about human services so much as promoting gleaming demographics for the county as a faceless whole. Jefferson County doesn't like taking accountability for an impoverished community and a major employment deficit. Don't get mad about broken down RVs and tents on every corner if nothing is being done to improve this situation.