Dallas Pain Management MD - Dallas, Texas

Sarah Anna

This review is towards Dr. Hargrave’s staff, specifically someone named C.W. She was incredibly rude and lazy. She did not want to do HER job and expected me (or someone else) to do it. She was supposed to confirm a toxID number with a patient’s insurance. Even the insurance provider mentioned how rude she was. I had to help the patient resolve the issue and essentially do her job.

Monica L. Jefferson

What can be better than the gift of sight. Dr Hargrave, what a blessing it is to be one of your patients. Never have I received an eye exam that was so SPOT on. I got my glasses and no adjustment needed, the prescription was PERFECT. Normally, it would take me two weeks and tons of headaches to adjust to the new prescription. You have a talent for sight Dr. Hargrave, thank you ever so kindly for sharing that gift with your patients.
Always,
Monica L Jefferson

C&J P.

On 11/3/2020, my husband visited for a vision appointment. He specifically told the front desk and assistant that he would return at a later date for the glaucoma screening. On that day, the office charged him $49. It did not make sense as our vision plan's copay was $15 and the medical plan was $20. It took several phone calls, but in January, they credited our card $34. There was no explanation for why they had overcharged him. Last month, we received a bill for $15. I looked back through the records and saw that they had filed claims with our vision and medical insurance. Again, he only had a vision appointment, so they had fraudulently filed the medical claim. I contacted my insurance company, as well as the office. The first staff member was so rude that I couldn't even explain the situation. I got a call back from a manager who confirmed that I was right. They should never have filed a medical claim and collected $128 from Aetna. That money should be returned to Aetna. Additionally, we should not owe anything. Today, we received another bill for $15! I also checked today and saw that the claim with Aetna has still not been resolved. While my husband liked Dr. Hargrove, this experience has been incredibly disheartening. I will be following up with our insurance company as erroneous, illegitimate claims such as these hurt all of us. Furthermore, I expect that we will stop receiving bills for things we already paid.

Sandra Ibach

Recent cataract removal was complete success. Dr & staff gave thorough instructions, answered all questions and calmed all fears. Would recommend to family and friends.

MZ.GMitsme

I’ve had several visit’s and received nothing but exceptional service from the staff. Office appearance is immaculate.

Frank Chappetta

K Martin