Luisa Viviani
1/5
One Star for Poor Customer Service and Disrespect
I recently visited the store and was met with incredibly rude service from both the cashiers and management. I found a small glass item priced at $12 and had the sticker on it as I walked around. However, by the time I reached the checkout, the sticker was no longer on the item. I tried looking for it on my clothes or on the ground but couldn’t find it.
The cashiers, who didn’t even bother speaking to me or offering help, brought the item back to get re-priced. They returned with a price double the original amount. I refused to buy it and left the store. Later, while shopping elsewhere, I found the $12 sticker on my shirt. I returned to the store, showed them the sticker, and asked to speak with a manager.
Maribel, the manager, was dismissive and said she couldn’t change the price. I told her it was poor business practice to double the price on an item, but she refused to assist. The cashiers, meanwhile, were laughing at the situation. I was then brought to another employee, also named Maribel, who does the pricing. She had the same unhelpful attitude. I’ve never been treated so rudely.
After spending over two hours in the store, I finally met with the head store manager. She reviewed the video footage and apologized, granting me the original $12 price.
Why One Star?
• Disrespectful staff and lack of communication from cashiers and managers
• Doubling the price of an item with no reasonable explanation
• Cashiers laughed and whispered in Spanish assuming customers wouldn’t understand
• It took over two hours to resolve what should have been a simple issue
The only bright spot in my experience was Richard, who was kind, understanding, and displayed excellent customer service. He mentioned he would’ve honored the price, but it wasn’t his decision to make.
Advice for the Store:
• Train staff on proper customer service. Cashiers and managers should be respectful and professional.
• Be mindful of what’s said in Spanish around customers. Many customers understand it and it’s unprofessional to speak behind their backs.
• Consider making Richard the store manager. His attitude and service were the only positive aspects of my visit.
This format highlights your key complaints while maintaining a firm but respectful tone.
