Service Department at Ken Garff Honda Downtown - Salt Lake City, Utah

Le Service Department at Ken Garff Honda Downtown est un département de service automobile réputé, situé à l'adresse suivante : 900 State St, Salt Lake City, UT 84111. Ils peuvent être contactés par téléphone au numéro 8015261730 ou via leur site web kengarffhondadowntown.com.

Le département de service propose une gamme complète de services spécialisés, tels que :
- Atelier de réparation automobile
- Service de climatisation automobile
- Électricien automobile
- Service de réparation de radiateurs pour automobiles
- Prestataire de tuning automobile
- Atelier de prestations de freinage

Leur emplacement est accessible en fauteuil roulant, avec un parking et des toilettes adaptés à cet effet. Leur service de vidange, assuré par des mécaniciens expérimentés, est très apprécié. Il est recommandé de prendre rendez-vous à l'avance pour bénéficier d'un service rapide et efficace. Un parking est disponible sur place pour votre confort.

Ce département de service a reçu 151 avis sur Google My Business, avec une note moyenne de 4.4/5. Les clients ont particulièrement souligné la qualité du service, l'expertise du personnel et la rapidité des interventions.

Avis de Service Department at Ken Garff Honda Downtown

Lori M.

5/5

Needed the batteries in my key fobs replaced today and I accidentally went to Honda service center instead of Hyundai. Dave at Honda helped me anyway and provided excellent customer service! Glad I came here instead of my own dealership. Had a much better experience and I paid less than what I normally do for this service. My next car might just be a Honda!

Jeff A

2/5

I’ve trusted Ken Garff to service my car since I bought it there 10 years ago and have never had any complaints whatsoever. Today, however, I waited three and a half hours for routine maintenance in spite of having booked the first appointment on the schedule and was charged almost $400 in labor fees alone. The staff was very professional and friendly but seemed much more concerned about getting people checked in and started than communicating with customers who were waiting. I won’t be returning in the future.

steven morty

5/5

I brought my car in after scheduling it to get the AC fixed which was covered under warranty. I brought it in, they gave me a ride home and had it diagnosed and all fixed in 3 hours. Super nice people. They even offered to pick me up to get my car after getting it fixed.

Jacob Christophel

1/5

Service was good. Now I'll never go back. They broke off my front engine mount solenoid while replacing my battery cables and told me it would cost $50 for the part. I called, disputed it, they paid for it but I had to wait an extra day for my car. When I got home and I checked under the hood because I heard some rattling. They didn't put one of the covers back on the engine. I tried putting the cover back on but ended up burning myself. So I went back, talked to a manager, got a second person to check the work but was told this was just a small detail. That I shouldn't be concerned about it. But if they forgot one thing, what else could they have forgotten about? Details matter. Double check their work before you drive away.

Janae Williams

5/5

I love shopping for my car's here. They really take good care of me! Just got out of a new lease and into a used SUV that I've been wanting for a long time! Go in and talk to Ron Brown and he will hook you up!!

Bradford Hinton

4/5

Danielle was working very hard to serve me as her client, despite the issue being a recall, which is free for us and costs the company money. The reason I didn’t give five stars was that I had an appointment on Thursday in the morning and they didn’t touch the car all day. Not Danielle’s fault, but the service department as a whole. I got a very good explanation, but ended up having to bring the vehicle back the following day. This resulted in four trips to the dealership at 30 mins on way each. Only one they paid for, though they were prepared to comp one more. The problem however was that I could not reach anybody by phone to receive warnings about the service. I wouldn’t have made two extra trips. I understand they are understaffed, so as the department manager, don’t book services like you have a full staff! As you may have done when people actually wanted to come to work. Set the expectations so inconvenience doesn’t happen and manage customer response proactively. Danielle is an asset to the department, as she remain professional and did everything in her power to reactively compensate for the whole department. She deserves to be moved up from training status. The rest of the department needs to answer the phone, come to work, do the work promised at the time promised, and adjust proactively to set proper expectations. My time is valuable too!

Mabelita

5/5

Excellent service. Very friendly staff.

Hillary Braithwaite

5/5

Working with JC was an absolute pleasure from start to finish. He made the entire car buying process incredibly smooth and efficient, all done through email. One standout feature was his dedication to providing excellent service, exemplified by his initiative in sending a personalized video of the car we were interested in. When I requested an out-the-door price, JC was accommodating and worked with me to secure a fantastic deal on our new vehicle. I highly recommend JC to anyone looking to purchase a car. His professionalism, attention to detail, and commitment to customer satisfaction truly set him apart.