Firestone Complete Auto Care - Colorado Springs, Colorado

Daniel M.

Spectacular service. They took care of my issues quickly and effectively, and it was the cheapest trip to the mechanic I’ve ever had. They even noticed my tires needed rotation and threw that in complimentary. The gentleman at the front desk is knowledgeable and friendly and has a perfect go-getter attitude, he helped diagnose my issue when I could only describe the sound my car was making but otherwise I had no useful information, but walking in I felt like I was talking to an expert

James M.

I’ve been taking our vehicles to this Firestone since we moved to Colorado Springs in the summer of 2023, and I’ve felt confident after each visit. Whether it’s been a simple oil change and tire rotation, or new shocks and struts, the work has been well done and I believe the team there values quality work and service. So, yeah, I appreciate the team and will continue to have my vehicles serviced here until we move next summer.

Jake M.

DANGER!!!

Heartbroken and ashamed that I decided to go to this company to do basic upkeep, I have given up the fight. They will be taking all my money and will probably do it again to you given the opportunity. Glad that I’m alive in the end and that no one got hurt.

I went in to get my tires replaced for a cross country trip. The staff was nice and everyone was kind. It was nice to see that they have first responder discounts and a sale at the time. All in all I thought the price was fair but I opted to put it on the in house credit card to have more wiggle room for the trip.

A week goes by and a good bit of miles and I’m stranded in the middle of nowhere Virginia because my tire sheared off the axle while going 50. Scary to say the least I’m truly lucky that it didn’t kill anyone.

Respectfully and intuitively I called and told them what had happened. They declared that it was impossible to say it was them and disregarded me.

I believed that it was intuitive to assume a part and figured they would apologize and pay for the damages as well as replace the tire and wheel.

If I had pluming done to a house and a week later there was a poop fountain coming out of the bathroom I’d think it would be rational to go to the plumber.

I went to the credit card company and the service was horrendous. Also no help and not willing to fight for me.

Car is still stranded actually. I was living out of it at the time. Heartbroken and ashamed that I decided to go to this company to do basic upkeep, I have given up the fight. They will be taking all my money and will probably do it again to you given the opportunity. Glad that I’m alive in the end and that no one got hurt. Sad that a good car had to be bricked.

Stephen M.

Nice tire shop. Good WiFi and waiting area. A few places you can walk to safely for food as well. The Christian Bros. next door seems sketchy though. Probably better secular options abound.

Hanna P.

Friendly staff members, but if you don't hassle them they won't get your car done. I had an appointment at 11 am for a car repair, they told me about 2 hours or so. I called them twice, once at 2pm and once at 4:30 pm, both times they still said it wasn't done.

David M.

We usually get fairly decent service at this particular branch, however, this past visit, my wife waited (Saturday afternoon) for approximately 10+ minutes to be helped. My wife finally had to knock on the glass to get some help. Maybe they weren't pleased with this, because we wanted an oil change, change out the air filter and get the battery checked. The day prior, my wife had to get the car jump started. They said the battery was charged to over 90%. We checked past statements, and they did say we would need spark plugs. This stop, they did not check, nor replace.

PeganzStuff

After over 24 years as loyal Firestone customers, we expect stellar service no matter what city we or our children are in. Here, In Colorado Springs, we have seen growing pains of this new store but always got treated respectfully and fairly. We are thrilled to know that Sumair is there for us when we need help. He continues to treat us like the "long time customers" that we are... with a comfortable, confident approach, a willingness to explain what is needed when we ask, and very fair dealing. We definitely will recommend Firestone and Sumair to our friends. And, we HAVE!

Chad B.

If I could give them a zero I would. My car sat in the shop for 12 hours. I made an appointment for 10 am. It is now 10 pm. My car is still not ready. Every time I call they keep saying one more hour. Never go here.