Mike Maroone Chevrolet South Colorado Springs - Colorado Springs, Colorado

Tierra B.

I can’t express how grateful I am to the GM Andrew Mayle. He is just an amazing guy! Michael Lang is an exceptional sales person! I am so grateful to you both. Love my new Trailblazer. This has been a seamless experience, hassle free, and an outpouring of outstanding customer service. I would highly recommend making your next vehicle purchase through Michael Lang. Such a knowledgeable and professional person. This experience has made me feel valued and appreciated as a customer and a human. Thank you to the team at Mike Maroone Chevrolet South.

Amber E.

Edward was excellent with my vehicle purchase. I came in for a vehicle & he was honest with me that it wouldn’t be road worthy , he then offered me a vehicle in my price range and worked with me very well ! I will be coming back & referring everyone here !

Lea-Anna K.

Devon was great as my salesman. Talked and laughed with us during the whole process, starting online and out the door. Very personable and informative. I would definitely recommend Maroone for anyone looking to buy a great used vehicle. I love my Jeep and will absolutely come back for my next vehicle.

Brittany L.

Yansen took great time and care getting to know our needs. He didn’t try to sell us something we didn’t want or need, and instead truly listened to ensure we left completely satisfied with our purchase. We were able to do most of the work over the phone and he called us back with the options that fit our criteria. Completing the sale was done also remotely. We stopped in paid our down payment, and left with our new car. Thank you Yansen and Mike Maroone Cheverolet South.

stephanie T.

I was looking online right before Thanksgiving and Mike B contacted me pretty fast asking what I was looking for, price range, and what my down payment was going to be. Explained to him that my car I have is paid off and would like to try and not trade it in as my 19 year old needed a vehicle also! Mike and Andrew did not disappoint! I got in to a 2020 Chevy Trax without low miles and no down payment and affordable payments! The second I got in the car and started driving it I fell in love. It’s a nice cozy little car but still enough room to put my step kids in the back! I highly recommend them and their services! Thanks again Mike for your hard work!

Gregory D.

Yansen & Andrew were fantastic to work with! Very easy communication; clean dealership, friendly service! They let me drive my car all over the place & made the buying experience a pleasure!

S

I am writing to express my dissatisfaction with the recent experience I had at your dealership during the purchase of my new vehicle. While I am excited about my new car, I encountered several issues that I believe need to be addressed, as they left a negative impression on me and have affected my overall satisfaction with your dealership.

Excessive Processing Time: The processing of my purchase took an astounding six hours, which I found to be unnecessarily long. This extended wait time was a significant inconvenience, and unfortunately, there was no compensation or even a gesture of courtesy for the time I spent waiting. I expected a more efficient and customer-focused experience.

Poor Car Wash Quality: Upon receiving my vehicle, I noticed that the complimentary car wash was poorly done. The vehicle was left with streak marks all over the surface, making it appear less than pristine. This lack of attention to detail was disappointing, especially given that this is a standard service provided with vehicle purchases.

High Interest Rate: I was also disappointed to learn that the interest rate offered to me on the loan was higher than what I was quoted at other dealerships, despite having comparable credit qualifications. I feel that the rate was not competitive, which raises concerns about the transparency of your financing process.

Credit Card Fee: Furthermore, I was surprised to be charged an additional fee for using my credit card for payment. For a major purchase such as a vehicle, this is an unexpected and unwarranted charge, which I feel should be waived as part of a standard customer experience.

Unfair Trade-In Value: The trade-in value offered for my previous vehicle was significantly lower than its market value, which I found to be unfair and not in line with current industry standards. This discrepancy made me feel that I was not being treated as a valued customer.

Lack of Customer Appreciation: Finally, I was disappointed that there was no gesture of appreciation for my new vehicle purchase. Other dealerships offer small tokens of gratitude, such as branded souvenirs or gifts, to enhance the customer experience. Unfortunately, I did not receive any such appreciation at your dealership, which left me feeling undervalued.

I trust that you will take my concerns seriously and address these issues promptly. A positive customer experience should be at the core of your business, and I believe my experience could have been much better. I would appreciate a response outlining how you plan to rectify these matters for future customers.

Thank you for your attention to this matter. I look forward to your response.

Marlee S.

Me and my husband worked with Devon! He was great! Him and his managers really worked to get us to a number we wanted! This has been my best experience at a dealership! I’m very thankful to them!